1. Are your shoes authentic?
Yes! We provide a 100% money back authenticity guarantee on all of the shoes on our website. Please understand that shoes are shipped directly from third party warehouses. We make every attempt to only work with accredited and licensed warehouses, however if in case you think the shoes you received may not be authentic, we simply ask that you return them to us for a full refund.
2. How much do you charge for shipping?
We have free Shipping of all orders, you do not have to pay additional charges.
We are free shipping to the following countries:
United States, Argentina, Australia, Austria, Belgium, Brazil, Canada, France, Germany, Great Britain, Greece, Hong Kong, Ireland, Israel, Japan, Luxembourg, Malaysia, New Zealand, Northern Ireland, Norway, Panama, Portugal, Singapore, Spain, Sweden, Switzerland, Thailand
3. How are shoes packaged?
Purchases are shipped directly from one of our independent distributors, and are all packaged in its original box. Be aware that shoe boxes sometimes become damaged due to poor handling by shipping agents.
4. How long will it take before I receive my order?
As stated in our terms and conditions, processing takes 5-6 business days and delivery takes up to 14 business days. In total that is up to 21 business days from the time we receive payment untill it arrives at your shipping destination. Often times the shipping process is much faster and it only takes 3-4 days from the time we process your order, however we reserve the right to take up to 14 business days because at times there are circumstances out of control that delay the shipping process. Rest assured, we make every attempt to get your order to you as fast as possible.
Please note, we are unable to send express shipping or ’speed’ up your order in anyway. If you need your shoes before the 21 business days, then we reccomend you do not place your order.
5. How do I know what size to order?
All footwear in our online catalog is true to size. Meaning if you wear a size 10, our products are no different in size then the ones you would buy at the store.
6. How come I haven’t received my refund yet?
On average, it takes 1-2 weeks to receive your order. Some items are shipped earlier. Please note that business days do not include Saturday, Sunday, and regulatory Holiday's.
7. There is a problem with the shoes I have received, what should I do?
Unfortunately we do not offer exchanges, only refunds. If you would like to return your shoes and receive a refund please login to your account and fill out a Return Request (RMA). Once we receive your return request we will provide you with further intructions. If you do not include your RMA number we may not be able to accpet the parcel or issue a refund. More over, we only accept returns from United States Postal Service (USPS). If you use another courier (UPS, Fed Ex, DHL etc) we may not be able to accept your return and it will be sent back to you.
8. I made a mistake with my order and it’s status says Shipped, what should I do?
At this point the shoes have already left and we can not make changes to the order. Please wait untill you receive your shoes, then login to your account and fill out a Return Request. You can find the Return Request form by logging into your account, beside your order there is a "Return" button. Fill out the form on the following page.
9. When do I get my tracking number?
As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you. Remember, we will not receive this information untill your order has arrived within your continent, so if you are located in the United Kingdom, we may not receive it untill 2-3 days AFTER your order has been processed. Please be patient.
10. Why are so many products out of stock?
The reason we list a lot of our out of stock products is for informational purposes. Most items that are not in stock, will not be available again. We continue to list these out of stock products on our website to offer information and entertainment purposes only.
11. Do you accept credit card payments?
Yes, we currently accept credit card payments, simply 'add to cart' any item and pay with your credit card.
12. Do you do wholesale?
Purchases of ten merchandises or more qualify under our wholesale program and pricing. This price list can be requested by forwarding an email to ownshoes@gmail.com. For wholesale purchases, we would only be able to accept payments through bank wire transfer.
